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Enhanced Care Management (ECM) - 211 San Joaquin | Get Connected. Get Help.

Enhanced Care Management (ECM)

Agency: KOINONIA FAMILY SERVICES

  • Description:

    Offers extra services to Medi-Cal members with complex needs, helping with both health and personal challenges to improve long-term well-being.

    A Lead Care Manager works with doctors, specialists, mental health providers, and other care staff to ensure patients receive the care they need. A Lead Care Manager will meet the patient where they are or place of their choice.

    Lead Care Manager helps with:

    • Coordinating care based on the patient's specific medical and social needs
    • Patients understand and manage medications, secure refills and arrange pharmacy deliveries
    • Schedule appointments
    • Connect Patients to community resources such as food, housing, transportation, and other needs

    The program is supported by CalAIM, also known as the Medi-Cal Transformation Initiatives

    • Phone:

    Email: ecm@kfh.org
    Website: https://kfh.org/ecm/

    Program Hours

  • Hours: Fri: 9am - 4:30pm; Thu: 9am - 4:30pm; Wed: 9am - 4:30pm; Tue: 9am - 4:30pm; Mon: 9am - 4:30pm;

    • Location(s)

    Koinonia Modesto Office - Modesto

    • Accessibility: Fully accessible to individuals using mobility aids Designated, accessible parking spaces
    • Address: 406 Motor City Court, Modesto, CA 95356

    Program Delivery

    • Eligibility: Must meet eligibility requirements: -Must be a Medi-Cal member with Health Plan of San Joaquin, HealthNet, or Kaiser Permanente -Must live in the state of California And meet one of the following requirements: -Experiencing homelessness or at risk of becoming homeless -Someone who frequently needs to visit the emergency room or hospital because of an ongoing health -Living with serious mental health or substance use disorder needs -A current or former child or youth involved in the child welfare system -A pregnant or postpartum individuals (up to one year after giving birth) who is Black, American Indian, Alaska Native, or Pacific Islander -An adult with complex needs who need a high level of support in their life ranging from health to social services
    • Languages: English, Spanish
    • Application Process: Call for telephone intake, call to schedule an appointment, or visit website at www.kfh.org/ecm/
    • Program Fees: Free
    • Required Documents: Medi-Cal ID and Managed Health Plan Member information (i.e. Health Plan of San Joaquin, HealthNet, Kaiser Permanete)

      • Service Area

    • Defined Coverage Area: N/A